Tag: IT
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Comparing 25 IT CVs in 1990 to 25 in 2014
This infographic – comparing the differences in CVs/résumés across 25 years in the IT industy in the UK – is no ordinary infographic. You’ll see that the main infographic itself is really text-light- this was done on purpose, as we wanted to try something different… What we also did was to ‘dissect’ the infographic, i.e.…
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Want to Save $194,500 as an MSP this Year?
Nobody can deny the importance of quality customer service in today’s business landscape. Customers today are more empowered than ever before, and one poor experience or frustrating phone call may be enough to convince them to take their business elsewhere. For MSPs, the message is clear: Your help desk offering better be up to par.…
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Become The BDR Superhero Your Clients Need!
Remote monitoring and management (RMM) lies at the center of any modern MSP’s services portfolio, but another critical and growing opportunity is arguably as important – Backup and Disaster Recovery (BDR). BDR is the planning and implementation of policies and technologies designed to minimize downtime, and expedite backup and recovery processes in the event of…
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IT Service Desk
Understanding the IT Service Desk can be seemingly complicated for a lot of individuals; however, this infographic helps people understand the basics of service desk, the most common tasks performed, the missteps and mistakes people often make using service desk, and the benefits of a self-service IT portal—i.e. how it can optimize business’s internal support…
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The Future of the Cloud
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IT Jobs with the Highest Pay and Fastest Growth
In our last infographic, we showed jobs that will most likely go kaput in the next few decades due to artificial intelligence & automation. The same changes that cause jobs to go extinct often create brand new types of jobs at the same time. Consider the type of factory assembly line work that no longer…